TOURISM, LEISURE & TRANSPORT
TOURISM, LEISURE & TRANSPORT
The consolidation and deregulation processes in the tourism and transport industry, respectively, set the sectorial agenda for the next 7 years.
Although the tourism industry is experiencing one of its best periods, it has to continue reinventing itself every day. In addition, transport companies hit by the crisis are transforming due to specialized offering strategies.
The connected tourist/traveler 2.0
The change in approach: sell end-to-end travel experience before, during and after
Sharing the experience with the customer and among customers
New customers, new skills
Social Networks
Renewal of value propositions for mature destinations
Expanding to emerging markets
Personalized value proposals
Development of "all-inclusive" products: basic service + extras
"Adult only" products
Value propositions for customers in emerging markets
Development of B2B online channels between main market stakeholders
Increasing competition in B2C of Internet Pure Players
Research Online Purchase Offline (ROPO) management
Up-selling and cross-selling: hotel + travel + insurance + etc.
Channel conflict management
Profitability of public transport companies
Improvement of transport services (punctuality, frequency, quality, passenger information)
Brand and sub-brand management
Customer acquisition and loyalty
360º customer management
Regulatory changes
New corporate formats for streamlining the value chain
Consolidation of the market, creating large international tour operators
Deregulation of the passenger transport markets
Public initiatives: Spain brand, regional brand, city brand
Intelligently managing the new tourist/traveler, innovating personalized value proposals, selling an end-to-end experience, renewing mature destinations and opening new markets in emerging countries, are some of the challenges that will set the sectorial agenda over the next few years.
Read more
The connected tourist/traveler 2.0
The change in approach: sell end-to-end travel experience before, during and after
Sharing the experience with the customer and among customers
New customers, new skills
Social Networks
Read more
Renewal of value propositions for mature destinations
Expanding to emerging markets
Personalized value proposals
Development of "all-inclusive" products: basic service + extras
"Adult only" products
Value propositions for customers in emerging markets
Read more
Development of B2B online channels between main market stakeholders
Increasing competition in B2C of Internet Pure Players
Research Online Purchase Offline (ROPO) management
Up-selling and cross-selling: hotel + travel + insurance + etc.
Channel conflict management
Read more
Profitability of public transport companies
Improvement of transport services (punctuality, frequency, quality, passenger information)
Brand and sub-brand management
Customer acquisition and loyalty
360º customer management
Soluciones de Gestión del Talento
Read more
Regulatory changes
New corporate formats for streamlining the value chain
Consolidation of the market, creating large international tour operators
Deregulation of the passenger transport markets
Public initiatives: Spain brand, regional brand, city brand
Intelligently managing the new tourist/traveler, innovating personalized value proposals, selling an end-to-end experience, renewing mature destinations and opening new markets in emerging countries, are some of the challenges that will set the sectorial agenda over the next few years.
Mobile applications
Front-end solutions
User Experience
Sentiment management
Social Networks
Business Intelligence applications
Control panels
Big Data solutions
Data Quality Management
New Front architectures
eCommerce solutions
Mobile strategies
Integration into Social Networks
Digital security and fraud management systems
Online payment solutions
Passenger information system
Transport connectivity
360º CRM
Behavioral Targeting functionality
Business Process Management
Talent management solutions
Consolidation of the Information Systems
IT modernization
Multi-language IT systems
Developments for regulatory compliance
There are many technological solutions that drive Digital Transformation: Mobile, User Experience, eCommerce, new Front architectures, ALM/DevOps/Agile, Cloud or Big Data & Analytics.
Read more
Mobile applications
Front-end solutions
User Experience
Sentiment management
Social Networks
Read more
Business Intelligence applications
Control panels
Big Data solutions
Data Quality Management
Productos "sólo adultos"
Read more
New Front architectures
eCommerce solutions
Mobile strategies
Integration into Social Networks
Digital security and fraud management systems
Online payment solutions
Read more
Passenger information system
Transport connectivity
360º CRM
Behavioral Targeting functionality
Business Process Management
Talent management solutions
Read more
Consolidation of the Information Systems
IT modernization
Multi-language IT systems
Developments for regulatory compliance
Iniciativas públicas: marca España, marca regional, marca ciudad
There are many technological solutions that drive Digital Transformation: Mobile, User Experience, eCommerce, new Front architectures, ALM/DevOps/Agile, Cloud or Big Data & Analytics.
We are present in multiple stakeholders in the Tourism, Leisure and Transport environment
Extensive vertical experience in the tourism sector
Functional + Technological Knowledge
